Data Retention and Deletion

Tenant retention, backups, export, deletion, and offboarding commitments.

Last updated: May 9, 2026

Customer-Controlled Records

Customers control business records, personal data, files, reports, configuration, workflows, and audit history submitted to their tenants.

Customers remain responsible for determining legal retention periods for finance, tax, payroll, employment, education, student, vendor, customer, inventory, health, safety, and other regulated records.

Default Retention

Active tenant data is retained while the subscription is active unless the agreement says otherwise.
Deleted records may remain in backups, logs, audit trails, soft-delete tables, archives, or disaster recovery copies for a limited operational period.
Support, billing, communications, account, security, and business records may be retained for service delivery, audit, tax, legal, and dispute purposes.

Export, Portability, and Tenant Closure

During the subscription term and agreed offboarding window, customers may request or use available tools to export tenant data in supported formats.

After termination or expiration, access may be suspended and Customer Data may be deleted or archived according to the agreement, DPA, backup schedules, and legal retention requirements.

Backup Limits

Data removed from active systems may remain in immutable or rolling backups until the applicable backup expires or is overwritten. Provider normally restores deleted data from backups only for disaster recovery, legal requirement, security investigation, or agreed recovery support.